Refund and Returns Policy
 

We have a 15-day return policy, which means you have 15 days after we ship your order to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returns are subject to a 25% restocking fee that will be deducted from your refund.

To start a return, you can contact us at mmartin@usdi.biz. If your return is accepted, emailed instructions on how and where to send your package will be sent. You will also need a RGA number for us to accept your return.  Items sent back to us without first requesting a return will not be accepted.

Once we receive your product, we will credit the original form of payment within 1-2 weeks. 

You can always contact us for any return question at mmartin@usdi.biz

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our policy allows for a full refund on all defective items when the item is received back. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom conveyor rollers. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Discrepancies

If you have any kind of discrepancy with your order please contact us within 15 days of the delivery of your order at mmartin@usdi.biz